Free tools

    Free tools for the AI customer service decision.

    Two tools for DTC and ecommerce brands weighing an AI customer service investment. One scores whether your foundation is ready to deploy. One projects what deflection is worth in dollars. Both built by an operator, both free, no vendor bias.

    01Free tool

    20 questions · about 4 minutes

    AI Readiness Assessment

    Score whether your CX foundation can actually support an AI deployment before you sign a vendor contract. Opinionated weighting, two explicit deployment blockers.

    • A weighted readiness score (0–100) with a traffic-light status
    • A per-dimension breakdown across knowledge base, policy, data, stack, and team
    • Your top three prep priorities, plus an optional personalized 90-day prep plan
    Take the assessment
    02Free tool

    5 inputs · about 30 seconds

    AI Deflection ROI Calculator

    Project what AI ticket deflection is worth in dollars, with every assumption and the math shown. Independent, no vendor bias.

    • Annual savings, payback period, and cost-per-ticket reduction
    • Three scenarios: conservative, realistic, and aggressive
    • A peer benchmark band for your industry, plus an optional CFO-ready PDF
    Run the calculator
    Which one first?

    Readiness first, then the ROI.

    If you are early in the decision, start with the readiness assessment. It tells you whether AI deployment is even viable on your current foundation, which is the question that should come before the savings math. Once you know you are ready, the ROI calculator sizes the prize and gives you a number to take to your CFO. Already confident the foundation is solid? Skip straight to the calculator.

    Want your results read with your business in mind?

    Run a tool, then bring the output to a 30-minute conversation. We’ll pressure-test the assumptions and map the first 30 days of work.